Privacy of personal information is an important principle to Park Property Management Inc. ("Park"). While it is a reality of doing business that we must collect personal information, we are committed to doing so in a responsible manner.
Personal information is information about an identifiable individual. Personal information includes information that relates to their personal characteristics (i.e., gender, age, income, home address or telephone number, and family status), their health (ie, disabilities) or their activities and views (ie., religion, politics, etc.). Personal information is to be contrasted with business information (ie, an individual's business address and telephone number) which is not protected by privacy legislation.
Like all property managers, we collect, use and disclose personal information in order to serve our clients and their tenants to manage our clients' property. The primary purpose for collecting information is to ensure their safety, security and reasonable enjoyment and that of the other tenants, to ensure they have access to the premises, equipment and services that we have agreed to provide, to preserve our clients' property and to collect rents and other fees.
We may provide personal information about tenants or occupants to providers of utilities, services and/or commodities to the buildings, including, without limitation, gas, electricity, water, telephone, and cable TV. We may also disclose personal information to insurers, lenders or prospective purchasers of properties we own or manage. In all cases, before disclosing information, we would require the service provider's privacy with our data.
It is necessary for landlords to assess potential tenants for their suitability as tenants and have necessary basic information should they become tenants. Park will confirm this information, check references and then conduct a history check of the prospective tenants. This might include following up with other individuals identified during the course of these enquiries as having relevant information (ie, a person identified as a reference you provided to us). We, or our client, may also contact appropriate public sources or a credit agency and/or a consumer reporting service for information about your suitability. Information obtained during the course of the tenancy may be used for the purposes of enforcing any term of the Tenancy Agreement and to obtain a Consumer Report in the event the Tenant is in arrears of rent or wishes to renew their Tenancy Agreement.
We accept any of the following as your consent for Park's existing and future collection and use of your personal information: your receipt of this document, unless you advise us, either orally or in writing that you do not agreed with its terms; your request for information about our properties; your signing a Residential Tenancy Application; or your signing a Residential Lease.
If you withdraw your consent or refuse to provide certain personal information requested, it is likely that we will not be able to provide you with rental accommodation or the services or information you require.
There may be situations where we collect personal information without a tenant's express consent, such as in an emergency where we believe the tenant would consent if asked and it is impractical to obtain consent, access public sources (ie, government, court or tribunal records) or to investigate a breach of the tenancy agreement or contravention of the law.
With some exceptions, you have the right to ask what personal information we hold about you. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand. We will need to confirm your identity, if we do not know you, before providing you with this access. We reserve the right to charge a nominal fee for such requests. If there is a problem, we may ask you to put your request in writing. If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access.
If you believe there is a mistake in the information, you have the right to ask for it to be corrected. We may ask you to provide documentation that our files are wrong. Where we agreed that we made a mistake, we will make the correction and notify anyone to whom we sent this information. If we do not agreed that we have made a mistake, we will still agree to include a brief statement from you in our file and we will forward that statement to anyone else who received the earlier information.
If you have any questions about Park's commitment to your privacy, please feel free to contact our Privacy Officer at 905-940-1718 during normal business hours or in writing to 16 Esna Park Drive, Suite 200, Markham, Ontario L3R 5X1.