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Paying Your Rent

Rent can be paid online, by telephone, or PC Banking. To access these payment options, you will need to set up an account number. To do so, please contact your management office.

Due to the COVID-19 crisis please see the letter below

March 18, 2020

Dear Resident,

Due to the effects of COVID-19, many businesses have reduced staffing requirements or even closed.  This we can appreciate, causes great concern for many workers and you, our tenants. 

Recognizing the stress and burden caused by this unprecedented situation we are willing to assist you by offering a suitable repayment plan for the rent you have not been able to pay.  We want you to know that we are here to support you, how and where we can.

Additionally, we will direct you to the level of government to which you can apply for an income supplement, which too will assist you in paying your rent.  

Emergency Care Benefit -

Emergency Support Benefit -

Please contact your management office by email or leave a voicemail, for details on your repayment plan or government agencies that are providing income supports at this time.

We are still accepting payments in their usual form.  If you usually pay by cheque we ask that you either convert to online payment or pay by credit card through RentMoola at  Your account number for online can be provided to you through the management office as well as directions as how to access RentMoola.

We thank all Residents for their patience, understanding and cooperation as we work safely through this together.

Yours truly,



Credit Card Payments

Credit card payments can be made by using RentMoola. A service fee starting from 0.99% will be charged separately to your credit card by RentMoola for using this service.

Service Policy

We strive to complete all routine service requests within 72 hours. Unfortunately, some non-routine requests may take more than 72 hours due to the need for sub-contractor or supplier involvement. Non-routine requests are not eligible for any rent credit.


Examples of routine requests include the following:

  • Kitchen appliance repairs
  • Heating and air conditioning
  • System repairs
  • Plumbing repairs
  • Door lock repairs

Examples of non-routine requests include, but are not limited to the following:

  • Paint repairs
  • Insulation Repairs
  • Wall covering repairs
  • Repairs requiring non-stock parts/supplies
  • Floor covering repairs